Quadrata Group Door Builders

All sales, quoting, deliveries, and order processing were previously handled through manual processes. This led to long lead times, inefficiencies across teams, and limited scalability. Quadrata wanted to take on a more technology-driven role within their industry and improve the experience for both internal teams and customers.

Mantle Development designed and built a cutting-edge online ordering portal that allowed Quadrata's customers to manage quotes, orders, and deliveries in real time. The solution automated ordering, enabled customer-defined pricing mark-ups, and integrated new internal workflows to support sales and operations.

A custom online portal was developed allowing customers to log in and manage quotes, orders, and deliveries in real time. Customers could apply their own mark-ups and generate end-user quotations, driving higher sales and faster order processing.

A new ticketing system was introduced, enabling customers to submit issues directly to product specialists, improving response times and customer satisfaction.

Mantle Development spent a full day with Quadrata and their team to understand every aspect of the sales and operational workflow. Time was also spent with wider business stakeholders to ensure the solution supported the entire customer journey, not just sales and operations.

The Mantle team reviewed all findings internally to align on challenges, requirements, and potential technical solutions before moving forward.

Proposed solutions were presented back to Quadrata for feedback to ensure no requirements were missed. This collaborative approach helped finalise the scope and implementation plan.